Our Commitment
At The Drip Secrets, every product is carefully handcrafted, quality-tested, and packed with care before it reaches you. We take full responsibility for the products we send out and stand behind their quality.
General Policy
Due to the nature of our products — handmade attars, personal fragrance oils, and eyewear — we do not accept returns or exchanges once a product has been delivered. This policy exists to maintain the hygiene, safety, and quality standards that our customers deserve.
We request all customers to carefully review product descriptions, scent profiles, and specifications before placing an order.
When Are You Eligible for a Refund or Replacement?
We offer a refund or replacement only in the following two cases:
1. Wrong Item Delivered If you receive a product that is different from what you ordered — wrong fragrance, wrong variant, wrong item entirely — you are eligible to raise a claim. We take full responsibility for fulfilment errors on our end.
2. Damaged or Broken Item Received If your order arrives damaged, broken, or in an unusable condition due to transit or packaging issues, you are eligible to raise a claim. We understand that damage during shipping is beyond your control and we will make it right.
How We Resolve Your Claim
Once your claim is reviewed and verified, The Drip Secrets reserves the right to determine the appropriate resolution — either a replacement of the same product or a full refund to your original payment method. The decision will be communicated to you within 2 working days of claim verification.
We always aim to resolve every issue fairly and promptly.
How to Raise a Claim
To raise a refund or replacement claim, please follow these steps:
Step 1 — Email us within 48 hours of delivery Send an email to thedripsecrets@gmail.com with the subject line: “Refund/Replacement Claim — Order #[your order number]”
Step 2 — Include the following in your email:
- Your full name
- Order number
- Contact number
- A clear description of the issue
- 2-3 photographs clearly showing the wrong item or damage
Step 3 — Wait for our response Our team will review your claim and respond within 2 working days with next steps.
Refund Processing Time
Once your refund is approved, the amount will be processed within 5-7 working days and credited back to your original payment method — UPI, bank account, or card as applicable.
Please note that processing times may vary slightly depending on your bank or payment provider.
Important Conditions
Claims must be raised within 48 hours of receiving your order. Claims raised after 48 hours may not be accepted.
Photographs of the damaged or wrong item are mandatory for claim processing. Claims submitted without photo evidence cannot be processed.
Products that have been used, opened beyond initial inspection, or tampered with are not eligible for return or replacement — except in cases of damage or wrong item as stated above.
The Drip Secrets reserves the right to reject claims that do not meet the above conditions.
Non-Returnable Items
The following cannot be returned or refunded under any circumstances:
- Opened or used attar bottles
- Products damaged due to misuse or improper storage
- Orders where the customer has ordered the wrong product by mistake
- Gift sets that have been opened and partially used
- Digital products or downloadable content
Contact Us
For any refund or return related queries:
📧 thedripsecrets@gmail.com 💬 WhatsApp: +91 62903 65142 🌐 thedripsecrets.in
We aim to respond to all queries within 24 hours on working days.
Our Promise
The Drip Secrets is a brand built on trust. We may be a growing brand but we take customer satisfaction seriously. If something goes wrong on our end, we will make it right — no questions asked.