Introduction
Welcome to The Drip Secrets. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website thedripsecrets.in or make a purchase from us.
Please read this policy carefully. If you have any questions or concerns, contact us at thedripsecrets@gmail.com.
Who We Are
The Drip Secrets is a Kolkata-based lifestyle brand selling handmade alcohol-free attars, premium eyewear, and curated gift sets. We operate online at thedripsecrets.in and offline in Kolkata.
Business Name: The Drip Secrets Owner: Akash Paul Email: thedripsecrets@gmail.com Website: thedripsecrets.in Location: Kolkata, West Bengal, India
Information We Collect
When you visit our website or place an order we may collect the following information:
Personal identification information: Your full name, email address, phone number, and delivery address — collected when you place an order, create an account, or contact us.
Payment information: We do not store your payment details directly. All payments are processed securely through Razorpay, a PCI-DSS compliant payment gateway. We only receive confirmation of successful or failed transactions.
Order information: Details of products you have purchased, order history, and transaction records.
Technical information: IP address, browser type, device type, pages visited, time spent on pages, and referring URLs — collected automatically through cookies and Google Analytics.
Communications: Any messages, emails, or WhatsApp communications you send us.
How We Use Your Information
We use the information we collect for the following purposes:
To process and fulfil your orders — including packaging, shipping, and delivery confirmation.
To communicate with you about your order status, shipping updates, and any issues with your purchase.
To send you promotional offers, new product launches, and discount codes — only if you have opted in to marketing communications.
To improve our website, product offerings, and customer experience based on usage data and feedback.
To process refunds, replacements, or resolve disputes as per our Refund and Return Policy.
To comply with legal obligations under applicable Indian laws including the Information Technology Act 2000 and Consumer Protection Act 2019.
How We Share Your Information
We do not sell, trade, or rent your personal information to any third party for marketing purposes.
We share your information only with trusted partners who help us operate our business:
Razorpay — our payment gateway partner, to process your payments securely.
Shipping partners — courier and logistics companies to deliver your order. They receive your name, address, and phone number for delivery purposes only.
Google Analytics — to analyse website traffic and user behaviour in aggregate, anonymised form.
Email and communication tools — to send you order confirmations and updates.
All third party partners are required to keep your information confidential and use it only for the specific purpose it was shared.
Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience.
We use cookies for the following purposes:
Essential cookies — required for the website to function, including your shopping cart and login session.
Analytics cookies — Google Analytics uses cookies to collect anonymised data about how visitors use our website.
Preference cookies — to remember your settings and preferences for future visits.
You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the website.
Data Storage and Security
Your data is stored on secure servers provided by Hostinger. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
However no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Order records are retained for a minimum of 3 years as required under Indian tax and business regulations.
Your Rights
Under applicable Indian privacy laws you have the following rights regarding your personal data:
Right to access — you can request a copy of the personal information we hold about you.
Right to correction — you can request that we correct any inaccurate or incomplete information.
Right to deletion — you can request that we delete your personal information, subject to legal retention requirements.
Right to opt out — you can opt out of marketing communications at any time by emailing us or clicking the unsubscribe link in any marketing email.
To exercise any of these rights please contact us at thedripsecrets@gmail.com. We will respond within 30 days.
Children’s Privacy
Our website and products are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child please contact us immediately and we will take steps to delete it.
Third Party Links
Our website may contain links to third party websites including social media platforms and payment gateways. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies independently.
WhatsApp Communications
When you contact us via WhatsApp or place an order through WhatsApp Business, your phone number and conversation history are stored on WhatsApp’s platform, governed by WhatsApp’s own Privacy Policy. We use your WhatsApp number only to communicate about your orders and to send you relevant product updates if you have opted in.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by updating the “Last updated” date at the top of this page. We encourage you to review this policy periodically.
Grievance Officer
In accordance with the Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are:
Name: Akash Paul Designation: Founder, The Drip Secrets Email: thedripsecrets@gmail.com Response time: Within 30 days of receiving the complaint
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data please contact us:
📧 thedripsecrets@gmail.com 💬 WhatsApp: +91 62903 65142 🌐 thedripsecrets.in 📍 Kolkata, West Bengal, India